Frequent questions
Find answers to the most frequently asked questions about, hotel, Aosta, distance from the ski slopes, discounts, packages, packages, request for assistance ... The most frequently asked questions that will help you better understand why to choose this welcoming, typical, familiar and refined hotel. ,
a stone's throw from Aosta… an intimate, elegant, romantic and ancient city.
Are the ski lifts to reach the ski slopes close to the hotel?
The hotel is 1 km from the intermediate station of the Aosta / Pila cable car which takes you in 5 minutes to the center of the Pila ski resort and in just 10 minutes to Aosta. Cable car accessible by car or with the hotel's private shuttle.
Do you possibly accept animals?
We are animal lovers! but for management reasons we do not accept them in the hotel.
Is there the possibility of using packages including ski passes?
During some periods in collaboration with the Pila cable cars we organize packages including Hotel + Skipass. Very advantageous offers published and updated on this page.
Are there any packages and / or agreements with the ski schools of Pila?
Pila with its two ski schools offers private and group lessons, rental, material storage, miniclub, availability and flexibility for every request. Our Hotel collaborates with both of them. Do not hesitate to call and introduce yourself as a guest of the Tivet hotel, you will be welcomed with passion and style! www.scuoladiscipila.com www.evopila.com.
Can I ask you if the SPA is included in the half board price?
Access to the la crotta spa is reserved exclusively at a cost of € 50.00 one hour for two people, there are no free hours for all hotel guests.
Do you have any discounts for the thermal baths of Pre Sant Didier?
Our hotel has an agreement with the Terme di Pre Sant Didier, in addition to a small discount on the admission price (about 10%) you will have the BOOKED ENTRANCE, thus skipping the long queues.
Do you have parking for customers?
Yes, there is a large free private parking at guests' disposal.
The amount of additional expenses such as the tourist tax?
The amount of the tourist tax is equal to € 1.50 per day per person, exempt children under 13 and those who stay for more than 7 consecutive days, from the eighth onwards.
We would like to know the payment conditions, especially as regards the deposit, if it is necessary and how much it amounts. Furthermore, given the early booking period (therefore with many work or health events that could occur in the meantime), is there a deadline within which to cancel without penalties and without inconvenience for you too?
It is our custom to ask at the time of confirmation for a deposit of 30% of the price of the reserved services, it will not be refunded in case of cancellation.
What are the check-in and check-out times? We will arrive around 20.00. Will it be possible to have dinner?
The customer can take possession of the room after 14.00 until 7.00 pm ( 19h00 ) and is required to vacate the room by 10.30 on the day of departure. Dinner is served until 20.30.
I have a question for you. With half board is it possible to choose between lunch and dinner?
Half board includes dinner in the evening and cannot be replaced with lunch at noon.
Is the menu buffet or served?
The first and second courses are served at the buffet table, appetizers, vegetables, meats, cheeses and dessert.
Are drinks included or separately?
Drinks in the dining room and at the bar are excluded from half board.
I wanted to know if you eat for celiacs in your hotel restaurant?
We do not have specific menus for celiacs but we serve gluten-free dishes, we are however willing to cook your products in compliance with the rules of contamination..
I wanted to know if the hiking trails can be reached directly from the hotel without necessarily moving the car?
Of course. In 10 minutes of Trekking it is possible to reach the Aosta -Pila cable car We are however close to the path network that connects Pila to Gressan.
If there are problems related to Covid before departure, is it possible to cancel the reservation?
If the reservation is canceled due to new community restrictions on travel or the possible decision of other foreign countries to deny entry to tourists, the consumer is entitled to a refund of the deposit or a voucher. If, on the other hand, it is the guest who decides not to leave because he has changed his mind or does not feel safe, even though there are no restrictions, the hotel is not required to recognize any refunds, vouchers or other types of compensation. On the other hand, if there is a coronavirus positivity of the person who made the booking or who travels with him, things change, in this case we recommend sending a registered letter with return receipt to the hotel or hotel explaining the situation, attaching the medical certificate attesting the illness or quarantine and requesting the refund of the deposit paid.